Terms Of Service

Terms Of Service

Policies and Procedures

Billing Address

  • Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

 

Cancellations

  • Cancellations must be made within 24 hours of placing the order or before the order ships.
  • If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which method the order was originally charged.
  • All refunds will be processed within 7 days.
  • If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
  • Nikki and Chris reserves the right to cancel any order at any time if company sees fit.

Returns

  • 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
  • Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address.
  • FOR SUBSCRIPTIONS ONLY: You may cancel a subscription by contacting our office.
  • Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
  • Shipping of the product from Nikki and Chris to your door will not be refunded. Shipping of the product to the Nikki and Chris Refund Department will not be compensated.
  • To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
  • Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

 

Customer Service:

If you have questions or comments regarding Nikki and Chris products, please email us at [email protected] or call 239-449-6721